For microscope dealers

Deliver custom microscopy workflow software without building an internal software team

When a customer needs more than the standard microscope setup can provide, SmartLabs helps you scope, build, and hand over the software layer around the application of the client.

Because we already work deeply in the ZEN ecosystem, the technical conversation starts from feasibility, customization, handover, and support boundaries.

7+
Years in the ZEN ecosystem
40+
Microscopy workflow projects
How we work together

You stay the primary partner. We provide the software development layer

When a customer needs a ZEN workflow that is too custom or time-consuming to build internally, we step in to create an application-based solution. You keep the customer relationship and commercial ownership.

We are used to collaborating with dealers, application specialists, and, where relevant, ZEISS-related stakeholders during scoping and delivery. Our focus is practical, maintainable workflow software built around the customer's actual setup and application. Our work is designed to use standard ZEN scripting, extension, and integration mechanisms. Our work is designed to respect existing service and warranty boundaries.

Commercially, the model stays straightforward. The implementation is handled as a project, with the commercial setup agreed case by case. In many situations, the customer pays for the implementation directly or through the dealer, with referral arrangements possible where appropriate.

What you keep
The customer relationship
  • Customer relationship and account ownership
  • Commercial control: scope, pricing, negotiation
  • The overall solution narrative
What we deliver
Pre-sales scoping and full implementation
  • Pre-sales scoping: what is feasible, what is risky, what to avoid
  • Implementation and validation of the ZEN-based workflow
  • Handover package: install notes, user steps, troubleshooting
  • We can join calls as your software delivery partner
Commercially
No upfront cost for the dealer
  • Customer pays for the project, directly or through you
  • Referral arrangements available
  • Pre-sales work usually at no charge until a project is confirmed

Working on a customer requirement? Describe the workflow and we will tell you what is possible.

Get in touch
Solutions

What we typically build for dealers' customers

Many customer requests fall into one or more of these categories. A project may combine guided operation, acquisition automation, image analysis, reporting, and integration into one workflow.

01
Guided acquisition in ZEN

Step-by-step guided routines that help users set up and run the workflow in a more consistent way. Critical steps and settings can be predefined, guided, or restricted.

Outputs: image sets consistent with agreed workflow or SOP, metadata, folder structure, per-slide packaging
02
Batch, plate, and multi-sample runs

Repeatable multi-sample sessions with structured inputs, progress control, and consistent outputs across plates, samples, days, and operators, supporting unattended or overnight acquisition.

Outputs: per-sample folders, run logs, QC flags, standardized exports
03
Consistent export and reporting

Standardized naming, folder structure, metadata capture, and automatic CSV, PDF, and template-based reports in the customer's required format.

Outputs: export package, CSV/Excel, PDF report, run manifest
04
AI-assisted detection and measurement

Automated feature detection, segmentation, measurement, or classification on acquired images, using trained models or classical image-processing pipelines. Typical applications include cells, particles, defects, fibers, microstructures, and other measurable features.

Outputs: segmentation overlays, measurement tables (CSV/Excel), per-run summary report
05
Automated microscope control

Scripted stage, focus, and acquisition loops for multi-position, Z-stacks, and time-lapse, packaged as repeatable routines with logs and predictable outputs.

Outputs: reproducible acquisition runs, execution logs, structured datasets
06
Hardware and software integration

Connecting external devices, analysis tools, servers, and customer software natively into ZEN workflows, with synchronized triggers, shared metadata, and unified output packaging.

Outputs: synchronized datasets, unified metadata, run manifest

Have a project already in motion? Send the details and we will come back with an honest assessment of fit.

Get in touch
Examples

Relevant workflow software examples

Life Science
High-throughput lab, ZEISS Axioscan, ZEN Blue
Slide scanning made repeatable

Setup and ROI selection varied per user and session. We built a guided ZEN Blue workflow that orchestrates preview, ROI detection, and high-res scan with structured storage and traceability. Less expert dependence, more standard runs any trained operator can repeat.

Per-slide packaged folders, metadata export (CSV/JSON), consistent run structure
Life Science
Research lab, ZEN Blue, Experiment Feedback module
Correlative AFM and LSM synchronisation

AFM and LSM ran as separate systems; correlation required manual timing and alignment. We built a synchronisation framework using ZEN Blue Experiment Feedback: LSM triggers AFM, and AFM completion triggers the next LSM acquisition via shared-folder monitoring.

Synchronized datasets, unified metadata, stitched AFM line map aligned to LSM images, run logs
Material Science
Certification lab, non-motorized ZEISS microscope, ZEN Blue
On-site sieve certification automation

Calibration and measuring 200 to 400 apertures per sieve took 2 to 3 hours and was operator-dependent. We built a guided ZEN Blue workflow for a non-motorized microscope with automated calibration, measurement, and structured export for the certification report.

Per-measurement packaged folders, metadata export (CSV/JSON), certification-ready outputs
Industrial QC
Semiconductor manufacturer, ZEN Blue, production line
Wafer defect analysis (production QC)

Manual wafer inspection took 45 minutes to 4 hours per wafer with variability from focus and illumination choices. We built a ZEN Blue workflow running calibration, acquisition, segmentation, classification, density metrics, and automatic PDF report generation.

Automated PDF report, structured exports, defect crops, density mapping; R2 95% vs legacy

Have a similar customer request? We can help clarify what is feasible, what is risky, and what kind of implementation would make sense.

Talk to us
FAQ

Questions dealers ask

Who pays, and how does the financial arrangement work?
Commercial models are agreed case by case. In many situations, the implementation is paid by the customer, either directly to SmartLabs or through the dealer, depending on how the opportunity is structured. Where a dealer introduces a qualified opportunity that becomes a signed project, referral or collaboration terms can be agreed per engagement. The important point is that scope, pricing, responsibilities, and communication lines are clarified before development starts.
Are your solutions authorized or endorsed by ZEISS?
SmartLabs is independent of ZEISS. We are not a ZEISS reseller and do not present our work as ZEISS-authorized or ZEISS-endorsed. We do have seven years of hands-on experience in the ZEN ecosystem, across ZEN Blue, ZEN Black, and ZEN Core, including customer-facing and partner-supported implementation contexts. Our work is designed to use standard ZEN scripting, extension, and integration mechanisms rather than modifying the base application. Where service, support, or warranty boundaries matter, we clarify them with the dealer and customer before implementation.
Will this create more support work for us later?
Our goal is to avoid turning the dealer into a software support desk. Each project includes documented handover material such as install notes, user steps, known limitations, and troubleshooting guidance. We also define support responsibilities before delivery, so the customer knows what is covered by SmartLabs and what remains part of the normal microscope or application support route. Where post-delivery support is needed for our implementation, that can be handled directly by SmartLabs under the agreed project or support arrangement.
Are your solutions aligned with ZEISS ZEN's supported environments?
We build around the customer's actual ZEN environment and licensed capabilities wherever possible. During scoping, we check the instrument, ZEN version, available modules, access rights, and technical constraints. We then clarify what can be implemented with the existing setup, what is constrained, and whether any additional module, configuration, or alternative approach would be required. We do not patch or modify the base ZEN application.
Do you work internationally?
Yes. SmartLabs is based in Leuven, Belgium, with development capacity across Belgium and Romania. We work remotely across Europe and beyond. Most project work can be done through a combination of local development, replica environments, secure remote access, and remote testing on the customer's workstation. That usually requires someone on-site to prepare the system, handle samples, and support testing on the real setup. We have worked with dealer teams and customers across multiple European countries and in the US.
Will you try to take over the customer relationship?
No. We are not a hardware reseller and we do not compete for the microscope sale. The dealer keeps the customer relationship, account ownership, and commercial lead. SmartLabs' role is limited to the software implementation project under the arrangement agreed with you. We can stay in the background, support selected technical discussions, or join customer calls when useful. The level of visibility is agreed before we engage.
How do we start working together on a specific customer lead?
Send us a short description of the customer situation: what they are trying to do, what instrument and ZEN version they use, and where the current workflow breaks down. We can give an initial feasibility read and indicate what a realistic project might involve, so you can continue the customer conversation with better technical clarity. If the opportunity moves forward, we define the scope, delivery model, commercial arrangement, and support boundaries before development starts.
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Contact

Tell us about the customer situation

A short description is enough to get started. We will come back with a quick assessment of what is feasible and what a project would look like.

Emailoffice@smartlabs.be
LocationLeuven, Belgium.
or write to office@smartlabs.be

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